Administrative Support Services

Are Administrative Services a Necessity for Corporate Success?

Productivity Asset vs. Liability

Administrative support is essential in keeping an office and its employees on track. Administrative assistants and administrative support are most relevant in keeping everyone and everything together in an office. Administrative support includes a number of responsibilities, organizational tasks, and secretarial duties performed by administrative assistants, to make sure that the office operations keep running efficiently and effectively. By extension, this level of support flows down to the office employees, clients, and other stakeholders as well. When competently done, administrative support translates into smooth business operations, resulting in higher chances of success.

Communication Skills

Communication skills are crucial for providing administrative support to a business. Oral and written interaction with vendors, team members and clients across several mediums make up a major share of administrative duties.

Therefore, it is very important that the administrative support personnel of your company are proficient in handling different forms of communication across different channels. They should be skilled in handling sensitive client communication. With remote workforce becoming a norm, an administrative assistant should be able to effectively communicate with remote workers too.

Tasks include:

  • Answering Phones
  • Providing Customer Support
  • Handling Client Correspondence and Client Relations
  • Handling Internal Correspondence
  • Performing Receptionist Services
  • Coordinate Travel, Meeting and Event Arrangements

Technical Skills

Similarly, the administrative staff also needs to be adept at a number of technological tools to be a productive asset of the company, keeping the company up-to-date and managing documentation well. As businesses are becoming technically diverse, these tasks could also include customer relationship management, managing customer support services, and acting as a virtual Help Desk, along with facilitating a remote workforce.

The administrative staff has to have a firm grasp of Microsoft Office, popular web browsers, computer software, and operating systems to perform their duties well and to support others in conducting business operations. Some basic skills necessary are listed below:

  • Data Entry
  • Document Management
  • Office Records Maintenance
  • Research
  • Create Financial Spreadsheets and
  • Presentations for Management
  • Office Calendar Maintenance
  • Scheduling
  • Video Conferencing and Voicemail Setup