Similarly, the administrative staff also needs to be adept at a number of technological tools to be a productive asset of the company, keeping the company up-to-date and managing documentation well. As businesses are becoming technically diverse, these tasks could also include customer relationship management, managing customer support services, and acting as a virtual Help Desk, along with facilitating a remote workforce.
The administrative staff has to have a firm grasp of Microsoft Office, popular web browsers, computer software, and operating systems to perform their duties well and to support others in conducting business operations. Some basic skills necessary are listed below:
- Data Entry
- Document Management
- Office Records Maintenance
- Create Financial Spreadsheets and Presentations for Management
- Office Calendar Maintenance
- Video Conferencing and Voicemail Setup